Cheltenham Borough Council keeps any personal information about you held confidentially in accordance with Data Protection legislation, whether it is held on computer or in secure manual filing systems.
Why we collect information about you
We collect information:
- When you submit an enquiry via our website. This information enables us to respond to your request
- We also collect information via web analytics, including cookies to improve your experience on our website
What information do we collect about you?
The information we collect may include your name, address, telephone number, email address and IP address.
We will store your personal information only if you chose to provide us with it, for example by completing an electronic form on this website. In these circumstances, any personal information supplied will only be used to provide the requested information or service unless wider purposes are specified in the form on which the information is supplied, or at the point of collection on the website, in which case the information may be used for any of those wider purposes.
Who do we share the information with?
WordPress (our website provider) and Google Analytics.
Is any information transferred to or stored on servers based outside the European Economic Area?
Web analytics by Google Analytics may hold information outside the EU under contract but it will be anonomous. No tracking occurs.
How long do we keep your information?
We keep information about you for a maximum period of five years.
Who do we collect information from?
We collect information directly from you, via the online forms you submit on our website, or via Google Analytics.
What are the consequences if we do not collect the data?
- Online feedback – without the information you submit we would not be able to respond to your enquiry
- Web analytics help us to tailor our site to users’ needs, however you can opt out by changing your cookie settings
Are any decisions about you made by automatic means?
Users aged 16 and under
If you are aged 16 or under, please get your parent or guardian’s permission before providing personal information to this website. Users without this consent are not allowed to provide us with personal information.
We may use aggregate information and statistics for the purposes of monitoring website usage to help us develop the website. These statistics will not include information that can be used to identify any individual.
What are cookies?
A cookie is a small amount of data sent to your computer or mobile phone from a website.
Cookies improve things by:
- remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
- remembering information you’ve given so you don’t need to keep entering it
- measuring how you use the website so we can make sure it meets your needs
Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. You can manage and/or delete these small files as you wish.
How to manage your cookies
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org.
Cookies on our website
Cookies set by us:
- to check that cookies can be set
- to store a reference to form data that is stored on the web server
These cookies are set to expire as soon as you exit your browser.
You can restrict or block cookies set by movingtocheltenham.com but this may limit your use of some functionality, such as filling in forms. Most things you do on our site will still be possible even with cookies disabled.
Third party cookies:
Cheltenham Borough Council uses Google Analytics to gather information about how you use our site. Google sets a cookie so we can see which pages people have landed on and how they have navigated through the site. For full details see Cookies & Google Analytics.
This data enables us to understand:
- which pages people visit on the site
- which internet browsers are being used
- what is popular
- which interactive tools are used
Some YouTube videos are embedded on our website. A YouTube cookie is used to provide web analytics in terms of the number of times a video has been watched and/or shared. For further information, read Privacy at YouTube.